Grupo Lutet believes in the concept of customer and supplier working together in pursuing this policy and in continually striving for improvements. Accordingly, its quality policy is founded on three fundamental principles:
- Ensuring that we fully identify and conform to the needs of our customers.
- Constantly reviewing our processes.
- Identifying the potential for errors and taking action to eliminate them.
- Professional, knowledgeable staff with a wealth of experience.
In order to achieve and maintain this commitment to quality, we are committed to:
Communicating to all staff the quality policy principles and objectives, with structured training in order that each person is equipped with the knowledge and skills to enable the requirements of the policy to be achieved.
Ensuring that staff are fully trained in the identifying of customers’ requirements and the following of the correct procedures to deliver those requirements.
Consistently meeting the criteria and levels of service specified by our customers and involving all staff in the striving for improved performances in every aspect of the business. Constantly reviewing our services and implementing improvements to ensure the supply of products and services in the most cost effective and timely manner for the benefit of all our customers.
Operating effective quality management systems in all aspects of the business within an integrated managerial framework.
The quest for optimum quality never ends at Grupo Lutet. The consistency of our quality is one of the cornerstones of our reputation as a reliable supplier of resource products. In order to achieve dependable quality in our products and service, Grupo Lutet is certified to ISO9001. This internationally recognised benchmark of quality is rigidly applied to all facets of our operations, ensuring our valued client base of premium quality products and premium customer service at all times.
Grupo Lutet has developed a comprehensive Environmental Policy in accordance with ISO14001 which includes a balanced and realistic view of the real issues and a commitment to pursuing a high standard of environmental management throughout our operations to minimise the impact of our activities on the environment.